Last updated: [April 07 2025]
1. Return Window
You have 30 days from the purchase date to request a return or refund.
We canβt accept returns after 30 days.
To be eligible:
β’ Proof of purchase (receipt or order number) is required
β’ The item must be unused and in the same condition as received
β’ It must be in its original packaging
2. Refund Process
Once we receive and inspect your item, you’ll receive an email confirmation.
If approved, your refund will be issued to your original payment method within 1 business day.
3. Havenβt Received Your Refund?
β’ Still missing? Email us: support@dlsbright.com
β’ Re-check your bank account
β’ Contact your credit card provider
β’ Contact your bank for any delays
4. Late Delivery Refund
If your order hasnβt arrived within 45 days of shipping, you can request a full refund.
β’ Email us at: support@dlsbright.com
5. Exchanges
We only replace items if they are defective or damaged.
β’ To request an exchange, contact: support@dlsbright.com
6. Return Shipping Guidelines
β’ Use a trackable shipping service for valuable items
β’ Contact us first to get the correct return address
β’ Return shipping costs are the customer’s responsibility
β’ Shipping costs are non-refundable
7. Need Help?
Weβre here for any questions about refunds or returns.
π§ support@dlsbright.com